Returns Policy

Last Updated: 17 September 2024 

Thank you for shopping with us! We want you to be completely satisfied with your purchase. If you need to return an item, please follow the guidelines below.

1. Return Eligibility

• Timeframe: You have 3 days from the date of receipt to return items.
• Condition: Items must be in their original, unused condition with all tags and packaging intact.
• Non-Returnable Items: Certain items cannot be returned, including:
  • Dairy products
  • Products delivery is more than 3 days old
  • Staples and packaged food items

2. How to Initiate a Return

1. Request a Return: Log in to your account and navigate to the “Orders” section. Select the order containing the item you wish to return and click on “Return Item.” Alternatively, you can contact our customer service team at support@youressentials.co.in to request a return.
2. Receive a Return Authorization: Once your request is processed, you will receive a Return Authorization (RA) number and instructions for returning your item.
3. Prepare Your Package: Pack the item securely in its original packaging, including all accessories, manuals, and documentation. Attach the Return Authorization label (if provided) to the package.

3. Shipping Returns

• Return Shipping Costs: Return shipping costs are the responsibility of the customer, except in cases where the item was damaged or incorrect. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of your returned item.
• Address: Send your return to the address provided in the Return Authorization instructions.

4. Refunds and Exchanges

• Refund Processing: Once we receive your returned item, we will inspect it and process your refund. Refunds will be issued to the original payment method and typically take 5-10 business days to appear in your account, depending on your bank or credit card issuer.
• Exchanges: If you wish to exchange an item, please follow the return process and place a new order for the desired item. We do not offer direct exchanges.

5. Damaged or Incorrect Items

• Reporting Issues: If you receive a damaged or incorrect item, please contact our customer service team within 7 days of receipt. We will arrange for a replacement or refund at no additional cost to you.

6. Contact Us

For any questions or concerns regarding returns, please contact our customer service team at support@youressentials.co.in or call +91 9217941329. Our team is available in between 11 am to 7 pm to assist you.
Please Note: This return policy is subject to change. Any changes will be updated on our website. Thank you for choosing Your Essentials!