Frequently Asked Questions
Have Any Questions?
Got a question? You’re likely not alone! This is where we shine a light on your most common queries, making your experience smooth and simple.
Your Essentials is an online retail firm offering a wide range of products in three primary categories: cosmetics, FMCG (Fast-Moving Consumer Goods), and groceries. We specialize in providing high-quality, affordable items to meet the everyday needs of our customers. Our goal is to offer a seamless shopping experience with reliable delivery, premium customer service, and a wide selection of trusted brands.
Yes, Your Essentials is a licensed and legally registered business. We comply with all relevant consumer protection and industry regulations to ensure the safety and quality of the products we sell. We also operate under a trademark for our brand, ensuring that our identity and business practices are protected.
Placing an order on Your Essentials is easy! Just follow these simple steps:
Visit our website.
Browse through our categories.
Select the products you’d like to purchase and add them to your cart.
Review your cart, select a payment method, and proceed to checkout.
Provide your shipping details and confirm your order.
You will receive a confirmation email with your order details and tracking information.
We accept a variety of payment methods to make your shopping experience as convenient as possible. These include:
Credit and Debit cards (Visa, MasterCard, American Express)
Online wallets (PayPal, Google Pay, Apple Pay)
Bank transfers
Delivery times vary based on your location and the availability of products. On average:
Standard delivery: 5-9 business days
Express delivery: 3-5 business days (available in select regions)
You will receive an estimated delivery time upon checkout, and we will send you tracking information once your order has shipped.
Currently, we offer domestic delivery within [India/Uttar Pradesh]. Inter-State shipping may be available in the future, and we are constantly working on expanding our service areas.
Please refer to our Return Policy link to understand our return and refund parameteres.Â
Yes, all the products we sell are 100% authentic. We work directly with certified suppliers and well-known brands in the cosmetics, FMCG, and grocery sectors to ensure that our customers receive high-quality, genuine products.
Our all products are discounted. We do not sell on MRP. Discounts we offer are unmatched!!
Absolutely! Once your order has been dispatched, you will receive an email with a tracking number and a link to track your order’s progress. You can track your shipment on our website or through the carrier’s site.
Our customer service team is available to assist you. You can reach us via:
Phone: +91 (0120) 373 2215
Email: support@youressentials.co.in
Yes, your privacy and security are very important to us. We use SSL encryption and adhere to industry-standard practices to ensure that all your personal and payment information is kept secure. Please refer to our Privacy Policy for more details on how we protect your data.
We process orders quickly to get them to you as soon as possible, but if you need to make changes, please contact our customer service team immediately. We’ll do our best to accommodate your request before the order is shipped. Unfortunately, we cannot make changes once an order has been dispatched.
Yes, we offer bulk purchase options for both businesses and individuals who need to buy larger quantities of certain products. Whether you’re a small business, or just need products in larger quantities, we provide discounted pricing based on volume. Please contact our Support Team at support@youressentials.co.in for custom pricing and more information.
Yes, you can cancel your order within 30 minutes of placing it. Once the cancellation window is closed, the orders will be processed for dispatch and cannot be canceled. If you miss the cancellation window, you can always return the product after delivery (subject to our return policy).
If your order has not been shipped yet, we can update your shipping address. Please contact our support team immediately with your order number and new address. If the order has already been dispatched, we may not be able to change the shipping address.
Yes! We encourage all customers to leave honest product reviews. Reviews help us improve our services and allow other customers to make informed decisions. To submit a review, simply log into your account, go to the product page, and leave your feedback.Â
We’re always open to suggestions! If you’re looking for a particular product or brand that isn’t available on our site, please let us know by contacting customer service. While we can’t guarantee immediate availability, we work to continuously expand our product range based on customer demand.
